Privacy Policy

Effective Date: 17/05/25
Contact: support@guestreel.com

GuestReel Ltd is committed to protecting your privacy. This policy explains how we handle personal and event-related data when you use our Service.

1. What We Collect

• Organiser data: name, email address, payment details.

• Guest media: photos, videos, upload metadata (time, IP).

• Technical logs: browser, OS, IP address, activity timestamps.

• Support communications.

We do not require Guests to register to upload content.

2. How We Use Data

We use data to:

• Operate and improve the platform;

• Enable uploads/downloads;

• Monitor for abuse;

• Communicate with users;

• Comply with legal obligations.

3. Data Sharing

We do not sell or rent your personal data. We may share limited data with trusted third-party providers for:

• Payment processing;

• Cloud storage;

• Error detection;

• Legal compliance.

4. GDPR & User Rights

If you are based in the UK or EU, you have rights under GDPR:

• Access your data;

• Request deletion;

• Rectify incorrect information;

• Object to processing;

• Request data portability.

Email support@guestreel.com for assistance.

5. Data Retention & Deletion

• Event data is retained as long as needed to provide the Service.

• We may delete content after an event ends, or if the account is closed or terminated.

• We may retain backups for a limited time after deletion.

6. Security

We use encryption, limited access, and secure storage. However, no online service is 100% secure. You upload and download content at your own risk.